Our Policies

Terms & Conditions

General Terms

By using RR Self Drive Cars services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before making any booking.

Eligibility Requirements

• Must be between 21-65 years of age
• Valid driving license (minimum 1 year old)
• Valid government-issued photo ID
• Must pass document verification process

Booking Terms

• Advance booking payment of ₹1000 required to confirm reservation
• Remaining amount to be paid at vehicle pickup
• All bookings subject to vehicle availability
• Booking confirmation via WhatsApp after initial payment

Privacy Policy

Information Collection

We collect personal information including name, contact details, driving license information, and payment details to provide our car rental services.

How We Use Your Information

• Processing bookings and payments
• Verifying identity and eligibility
• Providing customer support
• Sending booking confirmations and updates
• Improving our services

Information Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties without your consent, except as required by law.

Cancellation Policy

Cancellation by Customer

Cancellation by RR Self Drive Cars

We reserve the right to cancel bookings in case of:

• Vehicle breakdown or maintenance issues
• Invalid or insufficient documentation
• Safety concerns
• Force majeure events

In such cases, full refund will be provided within 5-7 business days.

Refund Policy

Refund Processing

Eligible refunds will be processed within 5-7 business days from the date of cancellation approval.

Refund Methods

• Original payment method (preferred)
• Bank transfer (if original method unavailable)
• UPI transfer

Non-Refundable Situations

• Late cancellations (within 48 hours)
• No-show at pickup location
• Vehicle damage beyond security deposit
• Traffic violations or legal issues

Rental Terms

Rental Period

• Rental is based on a 24-hour cycle, starting from the time of pickup
• Late returns beyond a 30-minute grace period will incur extra hour charges
• No additional kilometers are allowed during extra hours; usage is restricted to the original booking limit. Excess kilometers will be charged separately as per the rate card
• Pickup or drop-off during non-official hours (outside 9 AM to 8 PM) will incur an untimely service charge of ₹500 each (i.e., ₹500 for pickup and ₹500 for drop)
• Extension requests must be made at least 24 hours in advance and are subject to vehicle availability and company approval
• Failure to return the vehicle on time without prior notice may be treated as unauthorized usage and may result in penalties or blacklisting from future rentals

Vehicle Pickup & Return

Return of Vehicle

• The vehicle must be returned at the agreed time and location
• Any delays, damages, or missing accessories (e.g., jack, spare tire, documents) will result in additional charges

Fuel Policy

Full to Full: Vehicle provided with full tank, must be returned with full tank. Fuel costs are customer's responsibility.

Vehicle Usage

• The vehicle must only be driven by the registered renter
• Usage is permitted only within permitted areas unless prior approval is obtained
• Vehicles are to be used only within India, in compliance with local laws
• Overloading (exceeding seating capacity): Security deposit will be fully retained

The vehicle may not be used for:

• Racing or rallying
• Towing or hauling
• Transporting illegal goods
• Driving under the influence of alcohol or drugs
• Driving practice (Penalty: ₹1,000)

Prohibited Activities

• Smoking, vaping, or transporting pets is strictly prohibited unless pre-approved. Cleaning fees up to ₹1,200 may apply
• Subleasing or lending the vehicle is forbidden
• No objectionable items (weapons, sharp objects, alcohol, firearms, drugs) are allowed inside the vehicle. Violation penalty: ₹5,000
• Any illegal use will result in service termination and will be reported to the authorities
• Unlawful activity using the vehicle will incur a ₹50,000 penalty and immediate termination of the rental agreement

Extension of Rental Period

• Extensions can be requested by contacting RABHIRAM directly
• Home booking extensions are not allowed within 4 hours of the ride end time
• Extension approval is subject to vehicle availability and payment in advance
• If extension is not granted and the vehicle is returned late, entire deposit will be forfeited, and additional charges apply

Threshold Time & Late Return Policy

Replacement Vehicle

In case of mechanical failure, RABHIRAM will attempt to provide a replacement vehicle, subject to availability.

Cleanliness and Damage

• No objectionable items (weapons, sharp objects) are allowed inside the vehicle
• 20% surcharge applies on top of repair/cleaning costs for such damage

License Validation and Multiple Accounts

• One license = One account. Multiple accounts using the same license will be blocked
• RABHIRAM may cancel such bookings and apply cancellation charges

License Blocking Criteria

Limitation of Liability

RABHIRAM shall not be liable for:

• Indirect losses (e.g., missed flights, business losses)
• Items left in the vehicle
• Unforeseen events (e.g., weather, road closures)

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Tamil Nadu. Any disputes will fall under the exclusive jurisdiction of the courts of Tirunelveli.

Damage Policy

Security Deposit

Security deposit varies by vehicle type and is refundable upon safe return of vehicle without damage.

Damage Assessment

• Pre-rental inspection mandatory
• Photo documentation of existing damages
• Post-rental inspection at return
• Damage charges based on actual repair costs

Penalties and Damage Charges

Fair Damage Liability Policy

Other Penalty Scenarios

• Traffic rule violations: User is liable to pay all fines
• Over-speeding (above 80 km/h): ₹1,000 per incident (max ₹1,000 per booking)
• Lost/damaged accessories (AUX cable, charger): ₹150 per item
• Lost/damaged GPS devices: Charged as per MRP (incl. fitting)
• Dirty vehicle upon return: Cleaning charges up to ₹1,200 based on severity
• Damage to RABHIRAM stickers: ₹1,000 penalty
• Objectionable material in vehicle (e.g., alcohol, firearms, drugs): ₹5,000 fine

Insurance Coverage

Basic insurance included. Comprehensive insurance available at additional cost. Customer liable for damages exceeding insurance coverage.

Customer Responsibilities

• Immediate reporting of accidents/damage
• Cooperation with insurance procedures
• Payment of deductibles and uncovered damages
• Traffic violation fines and legal responsibilities

All Rights Reserved

All rights reserved by RABHIRAM. RABHIRAM reserves the right to update these Terms and Conditions at any time without prior notice.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.